[vc_row full_width=”stretch_row”][vc_column][vc_tour interval=”0″ style=”tab-style-two”][vc_tab title=”Welcome” tab_id=”welcome”][vc_toggle title=”What is Racing Pigeons” style=”arrow”]Racing Pigeons is recognized globally as the number one broker of exclusive quality racing pigeons and the world’s most prominent pigeon news source. Racing Pigeons’ mission is to be the most exclusive auction house for racing pigeons worldwide. We want to accomplish this by only selling pigeons of the highest possible quality that can make our customers win.
Our current activities are:
- online newspaper (world’s largest in the pigeon industry)
- exclusive online and offline brokerage of quality pigeons
- organizing public auctions of quality pigeons
- management agency for top fanciers
- cultivating and maintaining exclusive varieties in Racing Pigeons Elite Center
Racing Pigeons was founded in 2000 by Nikolaas Gyselbrecht as a hobby-project where information was collected about everything related to the pigeon sport. Later on, Racing Pigeons became a term in the world wide pigeon sport. Racing Pigeons stands for Pigeon Paradise, the original name of the website. Nowadays everyone refers to Pigeon Paradise by the abbreviation “Racing Pigeons”, a professional company under the name Racing Pigeons Holding.[/vc_toggle][vc_toggle title=”Is Racing Pigeons trustworthy partner?” style=”arrow”]Yes, Racing Pigeons is a trustworthy partner and recognized as such by our many customers around the world.
Our core values are:
- transparency: we are transparent in all that we do. People are always welcome to visit our company and get a free guided tour and talk to our staff to better understand the process of how we work.
- long-term relationships: we look to build long-term relationships and do not care about short-term profit. We get satisfaction from happy customers and from solving problems should any arise.
- caring: we care about people, our buyers, suppliers, our staff, and all the other stakeholders that are connected to us.
- trust: we only work with trustable breeders of pigeons and we only hire trustworthy people.
[/vc_toggle][vc_toggle title=”Why bid on Racing Pigeons?” style=”arrow”]Racing Pigeons’ online auctions offer the most exclusive racing pigeons in the world. Our online auctions are easily accessible from a computer or mobile phone, which means you can bid from anywhere 24 hours a day.[/vc_toggle][/vc_tab][vc_tab title=”Registration & approval” tab_id=”registration”][vc_toggle title=”Why do I need to register an account to bid?” style=”arrow”]You need to register a bidding account if you want to place a bid in one of our online auctions. After registration your account will first need to be approved by Racing Pigeons’s staff before you can place bids. Only one account per person can be created.
If you just want to have a look at the online auctions without the need to bid, you don’t need to make an account.[/vc_toggle][vc_toggle title=”How can I create an account and what are the next steps?” style=”arrow”]You can register here or contact us for help.
Once you’re registered, a Racing Pigeons staff member will contact you by phone to approve your account and assign you a limited budget that you will determine together. Once your account is approved you can start placing bids within your budget.[/vc_toggle][vc_toggle title=”Why does my account have to be approved before I can place a bid?” style=”arrow”]
In order to ensure that every bid you place is legitimate, you need permission to bid. You only need to ask us permission once to enable this.
We will call you personally to confirm your registration and ask you several questions as a background check to guarantee the honesty of your bids. It may take up to 48 hours before you receive permission to bid. In certain circumstances, this may take longer due to holidays. Therefore we advise you to ask for permission well beforehand when wanting to bid on a certain pigeon. At any rate, we always contact new users to approve their bidding accounts before the end of every auction.
Upon approval, we will also determine your bidding budget. This budget is the total amount of EUR you can spend per auction weekend. You can always check the height of your budget in your auction profile.
In some cases, for example, if you are from a country we do not have much experience with, we may ask you for a deposit before approving your account.
In case you wish to bid on a pigeon immediately, you can contact us for help.
[/vc_toggle][vc_toggle title=”I forgot my username or password. What should I do?” style=”arrow”]You can request a new password here.
Having problems with your password? Please contact us.[/vc_toggle][/vc_tab][vc_tab title=”Bidding” tab_id=”bidding”][vc_toggle title=”How can I place a bid?” style=”arrow”]
As soon as you confirm your bid by clicking on “Confirm your bid”, your bid will be saved.
You will be notified by email and/or SMS when you have been outbid. If you have not activated these notifications yet, you can change your settings to enable these on the Auction profile page.
Bidding starts at 200 euro.
IMPORTANT
If you are still experiencing problems bidding by yourself, or if you prefer to bid by phone, please contact us.
[/vc_toggle][vc_toggle title=”How long does an auction last?” style=”arrow”]
[/vc_toggle][vc_toggle title=”Can I handle the pigeons I’m bidding on?” style=”arrow”]
Through an online auction you can’t handle the pigeon in real life before you’ve actually bought it. Through the use of high resolution photos, PPQC (Racing Pigeons Quality Control) and in some cases videos, we give you the most accurate detailed description of the pigeon as possible.
In some cases it’s possible to come over and have a look/hold the pigeon. You can always contact us to ask if it’s possible.
[/vc_toggle][vc_toggle title=”Is the sex of the pigeon(s)as mentioned on the website guaranteed?” style=”arrow”]
- Young birds that are not sold by the fancier who bred the pigeon.
These pigeons are not sold with a DNA certificate by default. Old birds have obviously had their sex determined earlier on.
[/vc_toggle][vc_toggle title=”What is a buying order?” style=”arrow”]
A buying order is always given priority with regards to a popular bid. This means that a buying order of 2,000 EUR will win from a regular bid of the same amount of 2,000 EUR.
When there are equally high buying orders, the buyer who placed his buying order first will win the bid.
Your buying order is never visible to any other visitors/buyers. The buying order on our auction website is visible to you only.
IMPORTANT
- If you are still experiencing issues, or if you prefer to place a buying order by phone, please contact us.
- You can change or remove your buying order by clicking the “Change b.o.”-button next to the pigeon.
[/vc_toggle][vc_toggle title=”When are auctions extended in time?” style=”arrow”]
For example:
- The auction was set to end at 17:00. A bid is made for a certain pigeon at 16:57.
- The auctioning of that pigeon is automatically extended to 17:05, the auction for all other pigeons that did not receive a bid in the last 5 minutes will still end at 17:00.
[/vc_toggle][vc_toggle title=”How can I change my bidding name?” style=”arrow”]
Please bear in mind that you cannot bid with this bidding name until it has been accepted by the auction admin. In the meantime, you can continue bidding under your current bidding name.
Note that you cannot change your bidding name when you have placed a bid in ongoing auctions.
We can’t accept bidding names that are provocative or that have another person’s name in them. The word ‘Racing Pigeons’ is also forbidden in a bidding name.
[/vc_toggle][vc_toggle title=”Is VAT included in my bidding amount?” style=”arrow”]
VAT is not applicable if you are a non-EU resident who ships the pigeon(s) to a delivery address outside of the EU with valid export documents.
[/vc_toggle][/vc_tab][vc_tab title=”Alerts & communication” tab_id=”alerts”][vc_toggle title=”How do I get a notification if I am outbid?” style=”arrow”]If you are outbid you may be notified by email. If you have not activated these notifications yet, you can change your settings to enable these on your auction profile.
Receiving notifications by SMS or email is free of charge, anywhere in the world.
Note: we can’t guarantee that messages will arrive because of reception or services. Please always check your profile to be sure you aren’t outbid.
[/vc_toggle][/vc_tab][vc_tab title=”My auction” tab_id=”myauction”][vc_toggle title=”Where can I see and modify my account details?” style=”arrow”]
Your account details are listed on your auction profile page.
[/vc_toggle][vc_toggle title=”Where can I see the bids I’ve placed?” style=”arrow”]
An overview of all your bids is found in via My favourites.
Be aware that these are only the bids you’ve placed in one of the currently ongoing auctions.
[/vc_toggle][/vc_tab][vc_tab title=”Payment” tab_id=”payment”][vc_toggle title=”How is the purchase price calculated?” style=”arrow”]
The purchase price consists out of:
- your winning bidding amount
- U.K. value added tax (VAT)
All amounts are expressed in EUR.
The following is not included in the purchase price:
- Other charges or fees (for example import taxes)
- Other costs like banking costs
- Transport costs of the pigeon
[/vc_toggle][vc_toggle title=”Payment terms” style=”arrow”]
A pigeon will only be shipped / can only be picked up after Racing Pigeons has received your full payment on its bank account.
We prefer payments in euros to avoid losses due to foreign currency exchanges.
[/vc_toggle][/vc_tab][vc_tab title=”Transport” tab_id=”transport”][vc_toggle title=”How can I receive the pigeon(s) I’ve bought?” style=”arrow”]
After the pigeon has been paid for there are different ways for you to receive the pigeon.
First of all, you can come to Racing Pigeons to pick up the pigeon.
IMPORTANT
- Racing Pigeons is not a transport company and cannot help organize transportation for third parties in any way. Racing Pigeons does not assist in arranging transportation for any pigeons sold other than by Racing Pigeons. All transportation of Racing Pigeons’s pigeons is outsourced to professional external couriers and transport companies.
- Shipping rates displayed on this site are subject to change. Racing Pigeons does not bear any responsibility for changes in shipping rates.
- Racing Pigeons cannot be required in any case to deliver the pigeon(s) before the invoice amount is fully paid.
[/vc_toggle][vc_toggle title=”Transport fees” style=”arrow”]
All expenses incurred relating to the transport of pigeons sold by Racing Pigeons are charged at cost.
Racing Pigeons does not take an extra margin or mark-up on top of the shipping cost.
The importing of pigeons into countries worldwide is not the responsibility of Racing Pigeons. The highest bidder is 100% responsible for the payment of any import duties and taxes his or her country may or may not impose.
[/vc_toggle][vc_toggle title=”Delivery time” style=”arrow”]
The delivery times are approximations of the real delivery time, due to unforeseeable circumstances such as the weather, changes in global export legislation, etc. However, the delivery times stated here should be a good indication of what to expect.
[/vc_toggle][/vc_tab][vc_tab title=”Aftersales” tab_id=”1612342751133-8-7″][vc_toggle title=”What to do when a pigeon is infertile?” style=”arrow”]
Racing Pigeons maintains a strict selection procedure and avoids selling pigeons that are too old or that have had too few youngsters in the last few years. However, Racing Pigeons cannot guarantee 100% fertility once the pigeons are brought into a new environment. In this case, pigeons that seem to be infertile should be reported to Racing Pigeons Headquarters within two months after receipt of the pigeon (two months at the very latest).
[/vc_toggle][vc_toggle title=”What to do with sick pigeons?” style=”arrow”]
If a pigeon is sick on arrival, this must be reported to Racing Pigeons Headquarters within 24 hours after receiving the pigeon.
A pigeon in good condition shows:
- Normal white wattles
- Has sufficient muscles at the sternum
- Has a pale pink throat without scraping
- Shows shiny feathers
- Provides a vital impression
[/vc_toggle][vc_toggle title=”What to do when my pigeon is dead on arrival?” style=”arrow”]
If a pigeon is dead on arrival, photos should be taken and reported to Racing Pigeons Headquarters (through the sales agent), and the original ring, ownership card, and pedigree should be sent back to the sales agent within 24 hours after receipt.
[/vc_toggle][vc_toggle title=”Is the sex of the pigeon(s)as mentioned on the website guaranteed?” style=”arrow”]
All young birds (for auction season 2018-2019, a pigeon from 2018-19 is a young bird, for season 2019-2020, a pigeon from 2019-20 is a young bird, etc.) that are sold on Racing Pigeons are subjected to a DNA test to determine their sex, which means their sex is guaranteed. There are a few exceptions:
- Young birds that are not sold by the fancier who bred the pigeon.
These pigeons are not sold with a DNA certificate by default. Old birds have obviously had their sex determined earlier on.
[/vc_toggle][vc_toggle title=”Where can I file my complaints?” style=”arrow”]
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